Refund policy

RETURN & REFUND POLICY

Due to the personalized and custom-made nature of our products, all sales are final.

We do not accept returns, exchanges, or cancellations for custom pickleball paddles or personalized items once an order has been placed and production has started.

Please carefully review your customization details before placing your order.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

To report an issue, please contact us within 7 days of delivery and include:

Your order number
Photos of the item and packaging
A brief description of the issue

Non-Returnable Items

The following items cannot be returned or refunded:

Custom or personalized products
Made-to-order items
Sale items
Gift cards

Exchanges

We only replace items if they are defective, damaged, or incorrect due to our error.

European Union 14-Day Cooling Off Period

For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days under applicable consumer protection laws. However, this right may not apply to personalized or custom-made products created specifically for the customer.

Refunds

Refunds are only issued for items that arrive damaged, defective, or incorrect due to our error. If approved, refunds will be processed to your original payment method within 10 business days.

If you have any questions regarding your order, please contact us at:
doorsteptechs@gmail.com