Shipping policy

Shipping Policy

Welcome to Ozmok! We are excited to provide you with an exceptional shopping experience and top-notch products through our dropshipping service. This Shipping Policy outlines the details of our shipping process to ensure clarity and transparency for our valued customers.

Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be extended. We appreciate your patience and understanding.

Shipping Methods:

  • We offer a variety of shipping options to cater to your preferences and needs.
  • Shipping methods available will be displayed during the checkout process.
  • Our shipping partners include reputable carriers to ensure reliable and timely deliveries.

Shipping Destinations:

  • We currently offer shipping to United States of America only.
  • If your country/region is not listed, please contact our customer support for assistance.

Shipping Costs:

  • Shipping costs vary depending on the shipping method selected and the destination.
  • Shipping fees will be displayed during the checkout process, and customers are responsible for these fees.

Shipping Times:

  • Estimated shipping times are provided during checkout based on the chosen shipping method and destination.
  • Please note that these are estimated times and actual delivery times may vary due to unforeseen circumstances, such as customs delays or inclement weather.

Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information.
  • You can track your order's progress through the tracking number provided and the carrier's website.

Customs and Import Duties:

  • Customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.
  • We are not responsible for any delays or fees resulting from customs processing.

Undeliverable Packages:

  • In the event that a package is undeliverable due to an incorrect shipping address provided by the customer or refusal of the package, the customer will be responsible for any re-shipping fees.
  • Please ensure that your shipping information is accurate and complete before submitting your order.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages after they have been successfully delivered to the provided shipping address.
  • If you suspect that your package is lost or stolen, please contact the carrier directly with your tracking information.

Returns and Exchanges:

  • Please refer to our Returns and Exchanges Policy for information on returning or exchanging products.

Contact Information:

  • If you have any questions or concerns regarding our shipping policy or the status of your order, please contact our customer support team at info@ozmok.com.

We thank you for choosing Ozmok for your shopping needs. We are committed to providing you with a smooth and enjoyable shopping experience. Should you have any questions or require assistance, please do not hesitate to reach out to our dedicated customer support team.